Refund Policy
Effective Date: 2 November 2026
At Irah Farms, refund eligibility depends on the service type.
1. Refundable Items
- Advance payments made to Irah Farms: 100% refundable
- Savings Plan
- Completed plan: 100% refundable
- Dropping out of a plan: 20% deduction, 80% refund (example: paid ₹10,000, refund ₹8,000), completed within 5–7 days
- Plan cancelled by Irah Farms (including cancellations due to a natural disaster or virus outbreak): 100% refund
- Savings plan refunds are made by bank transfer; the user must provide their bank details to Irah Farms
- Slot booking amount (booking a slot in the open or the next savings set): not refundable. If the user joins the plan, it is deducted from the plan amount; if the user does not continue, or the plan is cancelled later, it is not refunded
- Marketplace orders
- Vendor at fault: total amount refunded to the buyer
- Buyer at fault: the transaction fee is deducted and the remaining amount is refunded by UPI or bank transfer
- Completed within 4–7 days
- Store products
- Delivery charges are not refunded
- A proper reason is required
- Completed within 4–7 days after the product is received back by Irah Farms
2. Non-Refundable Items
- Product listing fees (Rejected products after 5 edit attempts)
- Monthly subscriptions
- Advertisement and campaign promotions
- Orders the buyer has confirmed as received (no cancellation or return after confirmation)
3. Unauthorized Payments
Payments made directly to vendors are not eligible for refunds and are outside our responsibility.
4. Refund Processing Time
- Marketplace and store orders: 4–7 days
- Savings plans: 5–7 days, by bank transfer
- Other approved refunds: 5–7 business days